Use this list of Frequently Asked Questions as your initial problem-solving helper. If you cannot find your answer here, search the entire Xeepe site. Failing that, you can ask for help in the Support forum.
DO NOT simply post a Support Forum request without at least making an effort to find the answer yourself. Yes, we know its tempting, but the answer you seek has been found by someone else before you.
Any questions about Xeepe which is not fit into another category
Here you may find instruction how to configure the latest softphones from counterpath.com:
X-Lite 3.0
eyeBeam 1.5
This instructions is for use when you are within your office LAN.
1. Ask you Xeepe PBX administrator next information:
XeepePbxIP
DomainName
UserName
UserPassword
Replace Italic text below with these values.
2. Install eyeBeam or X-Lite
3. Create SIP account
Account tab:
User name field: enter UserName
Password field: enter UserPassword
Authorization user name field: enter UserName (the same as for User name field)
Domain: DomainName
Check “Register with domain and receive incoming call” checkbox
Select “Proxy” in “Send outbound via” radiobutton.
Enter XeepePbxIP in Address field.
Voicemail tab
Uncheck “Check for voice mail”
Topology tab
Select “Use local IP address”
Select “Use specified server” and enter "stun2.xeepe.com"
Check “Enable ICE”
Presence tab
Select “Pear-to-Pear” Mode
Storage tab
Select “Local” storage method
Security tab
Select “Automatic” signaling transport
Save your account. Your phone will start network discovering and registration process.
In case of success you will see “Ready” message.
Congratulations! Now you are ready to call.
Here you may find instruction how to configure the latest softphones from counterpath.com:
X-Lite 3.0
eyebeam 1.5
This instructions is for use when you are "out-of-the-office".
1. Ask you Xeepe PBX administrator next information:
DomainName
UserName
UserPassword
Replace Italic text below with these values.
2. Install eyebeam or X-Lite
3. Create SIP account
Account tab:
User name field: enter UserName
Password field: enter UserPassword
Authorization user name field: enter UserName (the same as for User name field)
Domain: DomainName
Check “Register with domain and receive incoming call” checkbox
Select “Proxy” in “Send outbound via” radiobutton.
Enter "DomainName;transport=TCP" in Address field.
Voicemail tab
Uncheck “Check for voice mail”
Topology tab
Select “Discover Global address”
Select “Use specified server” and enter "stun2.xeepe.com"
Check “Enable ICE”
Presence tab
Select “Pear-to-Pear” Mode
Storage tab
Select “Local” storage method
Security tab
Select “Automatic” signaling transport
Save your account. Your phone will start network discovering and registration process.
In case of success you will see “Ready” message.
Congratulations! Now you are ready to call.
The short answer - yes.
It is important features of Xeepe PBX.
You will be able to make internal and PSTN calls.
You will temporary loose only features provided by Xeepe Proxy Service
If your Internet connection fails for long time you will need to download the latest xeepe.key file manually from http://xeepe.com/my_trial page.
In order to install Xeepe on your computer you will need:
It may be usual office computer, not dedicated to Xeepe.
Also we recomend to use X-Lite or eyeBeam SIP softphones from www.counterpath.com
Xeepe Proxy is important component of Xeepe network. It
- offers free communications between all Xeepe users.
- facilitates all SIP communication with users hosted by another SIP compliant providers.
- provides support for "out-of-office" Xeepe users.
- solves most of all NAT/Firewall traversal issues for SIP traffic.
- cheap calls to any phone numbers, cooming soon
xeepe.key file is you key to Xeepe!
Without this file customer cannot use Xeepe.
It contains some important information:
- License expiration date
- Customer subdomain which will be used to build users’ SIP addresses
- Number of ISDN lines allowed to use
- Encrypted signature
- Technical information how to connect to Xeepe Proxy Service
Customers receive xeepe.key file in e-mail after successful trial requests or order.
When your xeepe.key became expired we will issue the new version if you allowed for trial or buy our Xeepe Service.
You must not take care about downloading of newest version of xeepe.key.
Xeepe does it for you.
Here you may find any ISDN related questions, including ISDN/CAPI driver installation and problems
ISDN stands for Integrated Services Digital Network.
You may find a lot info about it on Wikipedia ISDN page
CAPI stands for Common ISDN Application Programming Interface, an API providing access to the ISDN communications protocol. See description on the official CAPI site
Xeepe PBX works with ISDN hadrware which have CAPI 2.0 drivers.
If you have "no voice", "one way voice" problems - go here!
If you are just ordinar Xeepe user - it is for you! Here you may find an articles about Xeepe user settings.
At the moment it is possible to access Xeepe user preference page usually only within your office LAN. Your network administrator may provide you instructions how to do it from outside of the LAN if it is possible.
Please ask your Xeepe administrator the IP address of the PC with Xeepe installed. You will also need username/password - the same as used for your SIP phone.
For example admin give you 192.168.0.1 address.
Open your preferable browser and type in http://192.168.0.1 into address bar.
You will see Welcome to Xeepe page.
Click to User settings. Enter user name/password.
Bookmark it for later use.
Usually Xeepe PBX uses standard HTTP port for its web interface. However, administrator may decide to install Xeepe with custom http port, for example 1080. In this case you will need to use URL like http://192.168.0.1:1080 to access Xeepe preferences.
Absence profile defines your Forwarding and Answering Machine behavior.
You may have any number of Absence profiles, but only one active.
Also you may use one of the Shared Absence Profile.
Ordinal user cannot create, change and remove Shared Absence Profile.
Shared Announcement is one or more voice greeting managed by Xeepe administrator.
Ordinal Xeepe user cannot create, modify or remove Shared announcement.
But you may select one to use in your personal Answering Machine.
Here you may find FAQs about our free SIP service Xeepe OpenSIP
Here you may find instruction how to configure the latest softphones from counterpath.com:
X-Lite 3.0
eyeBeam 1.5
1. Install and start eyeBeam 1.5 or X-Lite 3.0
2. Right-click somewhere on the softphone, select "SIP account settings..." and press "Add" button. You will see new account dialog.
Account tab:
User name field: enter your xeepe.com username
Password field: enter enter your xeepe.com password
Authorization user name field: your xeepe.com username (the same as for User name field)
Domain: sip.xeepe.com
Please pay attention - username and password are case sensetive!
Check “Register with domain and receive incoming call” checkbox
Select “Proxy” in “Send outbound via” radiobutton.
Enter sip.xeepe.com;transport=TCP in Address field.
Voicemail tab:
Uncheck “Check for voice mail”
Topology tab:
Select “Discover global address”
Select “Use specified server” and enter "stun2.xeepe.com"
Check “Enable ICE”
Presence tab:
Select “Pear-to-Pear” Mode
Storage tab:
Select “Local” storage method
Security tab (eyeBeam only):
Select “Automatic” signaling transport
Save your account. Your phone will start network discovering and registration process.
In case of success you will see “Ready” message.
Congratulations! Now you are ready to call or chat for free with Xeepe OpenSIP users, Xeepe PBX users and with users from any open SIP network.